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Is there warranty coverage available for my product?
Majority of our products provides a year warranty. Read more about our E-Warranty here !
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You may drop by our Taman Tun Dr Ismail (TTDI) or 1 Utama showrooms to try our products before purchase. Walk-in purchases are highly recommended !
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How long will my order take to deliver?
It usually takes only 1-3 working days for West Malaysia. Self-collection and Lalamove (local delivery) is available as well !
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Do you provide international shipping?
Yes, we do offer international shipping ! We have shipped multiple orders overseas using reliable shipping partners such as Fedex & DHL. Whatsapp us directly @ 010-298 1300 to enquire regarding international shipping !
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Can I cancel an existing order that have been made?
Yes, only if the order is still on "Pending" status. Orders that are in "Shipping" or "Shipped" will not be cancelled.
Please send an email to our customers service email at [email protected] with the message title “Request to cancel order” in order to inform us about the cancellation order.
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How to change my account personal information and shipping address?
Log-in your account → Click on “Account Maintenance” → Edit your Account Information and Shipping Address here.
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What are the payment methods available?
- Credit / Debit Card / Online Banking / E-Wallet
- Buy Now Pay Later (BNPL) : Atome, Shopback, myIOU
- 0% Installment (Maybank / RHB)
- Paypal
- Bank Transfer
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I forgot my Password for my account. What should I do to retrieve it?
Click on “Lost Password?” and fill your email that used to register the account in the box. Click Submit. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
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I still have doubts!
Whatsapp us @ 010-298 1300 for any enquiries!