FAQ


  1. Majority of our music instruments provides a year warranty. Read more about warranty. 

     


  2. You may test our products in TTDI branch or One Utama branch. Contact us to make an appointment!

     

  3. How long will it take to deliver?
    It usually takes only 1-3 working days for West Malaysia. Self-collection and Lalamove (local delivery) is available as well!

     

  4. Can I cancel an existing order that have been made?
    Yes,  only if the order is still on pending status. Orders that are in shipping or shipped will not be cancelled.
    Please send an email to our customers service email at [email protected] with the message title “Request to cancel order” in order to inform us about the cancellation order.

     

  5. How to change my account personal information and shipping address?
    Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.

     

  6. What are the payment methods available?
    -
    Credit/Debit Card /Online Banking /E-Wallet/ 0% Installment
    myIOU Split instalments ( 2/3/6 Months )
    Hoolah buy now and pay later (BNPL) – 3 equal installments 3 months
    PayPal
    Bank Transfer

     

  7. I forgot my Password for my account. What should I do to retrieve it?
    Click on “Lost Password?” and fill your email that used to register the account in the box. Click Submit. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

     

  8. I still have doubts!
    Whatsapp to 010-298 1300 for any enquiries!