Information We Collect
Personal information such as name, email and postal addresses, phone numbers, billing information will be collected when you place an order, create an account with our online shopping platforms, filling in warranty cards, enquiring information, submitting customer service requests, sign-up for newsletters, registering for lessons etc. These services are totally optional, if you do not wish to provide personal information you may simply decline to take advantage of that service.
We also collect information on your purchase histories, browsing behaviours, your interactions with our websites etc. through information gathering technologies such as cookies.
Use of Information
The customer information we collect is used to service your product purchases, maintaining customer relationships by meeting your needs. Your personal information you supply voluntarily may be used to keep you constantly informed on Guitar Collection’s latest announcements and notices, promotions, upcoming activities, to track your purchase orders etc. Data collected from cookies and data analytics also enable us to understand your shopping behaviour and habits. These datas help us understand better on how and which part of our products, services and advertising can improve. Guitar Collection puts control over email communications in the user’s hands. To opt out from our mailing list, you can update your preferences anytime.
Cookies are pieces of data stored in your computer tied to your information. This technology collects anonymous, non- personal to provide a better experience for you as a customer. Cookies allow us to identify a user's preferences, hence enabling us to personalise your shopping experience and speed out the checkout process. It also indicates the number of clicks and views, browsing and ordering processes, and your shopping behaviour etc. We rely on these statistical analysis to measure the effectiveness of our advertisements, web searches and analyse user trends, hoping to make your shopping experience easier and more tailored to your needs.
Children Under the Age of 13
No information is intentionally collected from children under the age of 13. If you are under 18 years of age, please do not submit any information without the express consent and participation of a parent or guardian.
Leaving This Website
Guitar Collection will make every effort to preserve your privacy. We do not in any way share, sell or rent this information with outside parties who may wish to market their products to you. Personal information might be shared with our trusted partners or service providers only for the use of making our business more responsive to your needs, such as payment gateways or courier services to fulfill your purchase, complete a transaction, carry out a delivery etc. Nevertheless, we may also disclose personal information if compelled to do so by valid judicial proceeding, a court order, subpoena or other legal process, as we are legally required to comply.
While we cannot guarantee that loss, misuse or alteration of data will not occur; we make every effort to prevent such occurrences. Any other particularly sensitive information, such as credit card numbers collected for commercial transactions, is encrypted prior to transmission by you to Guitar Collection.
You are responsible for the security of your Customer ID and passwords. Make sure you keep them in a safe place and do not share them with others. Always remember to log out after your session ends to ensure that others cannot access your private personal information. You should take this precaution even if you are not using a public computer, such as at a library or internet cafe, but even when using your private computer in your home.
Further Privacy Concerns
Last Updated on 29 Nov 2020.